 | SHIPPING POLICY
Volume discounts apply to orders for Fire Depts., Condo Models, Apartments, Designers, Hotels, etc.
Shipping Charges & Times -
Normal shipping and handling assumes delivery to a residence.
We ship via common carrier freight lines.
It is our option to fill orders from our stock or the manufacturer/distributor.
Manufacturers/distributors require lead times for manufacturing and/or handling.
We do not ship C.O.D.
Any times quoted by the phone, fax, or email are estimated time to shipping date.
Add three to seven working days for shipping travel time.
Longer ship times are normally encountered in coast to coast deliveries.
How to Receive Your Shipment -
Freight line truck drivers are only responsible for bringing freight to the tailgate of their truck.
It is your responsibility to unload. Most truck drivers respond well to friendliness and consideration and might assist your unloading if you request kindly.
Damaged/Missing Merchandise -
Some orders will be shipped in one full size crate, packaged for protection. The entire lid of this crate will open by removing the wood screws holding it into position. Other shipments will be in cardboard boxes on a wood skid. Open all boxes and examine the inside contents in the presence of the truck driver. Any damage to merchandise whether obvious or hidden, should be noted on your delivery ticket IN THE PRESENCE OF THE TRUCK DRIVER (if possible).
Any shortages also need to be noted on the delivery ticket at the time of delivery.
Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier. Carrier responsibility is lost without the proper signing for goods.
No replacement can be done without the properly noted delivery receipt with the truck drivers signature. If you can't read the drivers signature, ask him to print it for you.
Refuse only the damaged items in the shipment, this will speed up the replacement process.
If you refuse items, mark the bill of lading, "Refused Due To Damage".
If you refuse any item that is not damaged, you will be subject to extra freight charges on that item.
Call Us IMMEDIATELY after the trucker leaves so that we may begin the replacement process. 1-888-291-1306.
Claims of damage must be made within 7 days of customer receipt.
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